Support

Center of technical support

The main task of the center of technical support of Lomond is service of made production. Service includes consultations concerning use of paper and Lomond expendables; reception and consideration of claims to quality of production of the company; repair, replacement or compensation of cost of the goods.
Address of the center of technical support in Moscow

117648, Moscow, Northern Chertanovo, 7г
ph.: +7 (495) 921-33-93 additional 346
fax: +7 (495) 921-33-93
To ask a question
Address of the center of technical support in St. Petersburg

St. Petersburg, 10 Bolshoy Smolensky Avenue Business center "Zhenavi", office 230
ph.: +7 (812) 325-71-18
fax: +7 (812) 325-71-18
e-mail: nwsupport@lomond.ru
Claims

To make a complaint, it is necessary for you to fill the demand for paper or a cartridge, to send it in TsTP Lomond by fax or e-mail, to bring to the service center poor-quality, in your opinion, the goods.
Obligatory requirements to made a complaint:
cartridge or Lomond paper existence to which quality there are claims;
existence of the commodity or cash voucher;
existence of test page (in case you have claims to quality of a cartridge);
existence of the filled reasonable claim;
existence of packing of the goods is desirable;
High-quality service - an integral part of obligations of the company before buyers. It is one of the most important components of the program of full support of users. The company also provides ICC profiles; the software for the most convenient using Lomond production; information on compatibility of the materials Lomond; information on OEM-analogam; survey and training information in open access on a company site.